Every PayStubz document is prepared to your details and delivered digitally, so we fix problems first and refund when we can’t. This policy is part of our Terms of Service.
Free corrections
- Before download: preview and edit your document as many times as you like, free.
- After download: if our calculation or formatting is wrong, we correct it free of charge. Contact us within 30 days of purchase.
- Your own typos after download: we will fix spelling or detail errors you made, free, within 7 days of purchase, as long as the change does not alter the pay amounts, pay dates or employer shown.
When you can get a refund
You can request a full refund within 30 days of purchase if:
- you paid but never received your document
- you were charged more than once for the same order
- the document has an error caused by us that we could not correct within 3 business days of your report
- we cancelled your order before delivery (see Terms of Service, Section 5)
When refunds are not available
- after the document has been downloaded or delivered, when the only problem is information you entered
- when you changed your mind or no longer need the document
- when a third party (such as an employer, bank or landlord) declines to accept the document
- when an order is cancelled or refused because it breaks our Terms of Service, after the document has been delivered
- after 30 days from the date of purchase
How to request a refund
- Email or message us on WhatsApp at +12547089741.
- Include your order number, the email or number used to order, and the reason.
- We will try to fix the problem first. If we can’t, we will approve or decline your refund within 2 business days.
How refunds are paid
Approved refunds go back to your original payment method. We send them within 2 business days of approval. Your bank or card issuer may take 5 to 10 business days to show it on your statement.
Chargebacks
Please contact us before disputing a charge with your bank; most issues are fixed within a day. If you file a chargeback for an order that was delivered as described, we may share the order record with your bank or card issuer and suspend your account.